Service Success Systems

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Firm Dollar Pricing - we assist you in setting up profitable pricing for your main services that you consistently provide to  your clients including presentation ready sheets you can show to your clients with a "good", "better" or "best" scenario that helps you up sale on accessories and/or additional services. 

Presenting Value and Benefits - the biggest mistake most service companies make is that price is the only thing your client is basing their decision on for your product and/or service.  In most cases the client is looking for the best investment value and benefit for them to make a buying decision.  Understanding how to present your pricing can make the difference from being the cheapest bidder trying to make a profit or a profitable provider completing a service that benefits both parities.  This also facilitates new services when your client sees you as a professional.

Mentoring, Monitoring and Motivating - whether you are working for your self or have multiple employees, the value of tracking your results on a daily basis allows you to know exactly where your business stands at the end of each day.  This allows you as a business owner or manager to know what you have to do with the remainder of the week to make is a good week.  This also allows you to know which employees are performing and which may need your attention to improve their performance.   We have seen dynamic increases increases for the same expenditure of time and materials over a short period of time with the proper Mentoring, Monitoring and Motivating to encourage employee performance.

Commercial Service & Construction Contract Management - As an Industry Consultant, we provide alternatives to employees in certain categories where consistent employment may be hard to maintain due to seasonal or economical trends.  We help our clients to minimize their employee costs through our hands on tasks completed on an as needed or by the project basis allowing our clients to minimize;

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Employee training

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Employee supervision

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Employee benefits

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Employee maintenance

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Employee taxes and fees

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Employee work comp costs

which can add up to significant savings annually when handled correctly for support staff needs.  Commercial Service and Construction entities may not have the resources or time to manage seasonal or specialized tasks of tracking the details or creating the tools to build a "Service Success System" designed to grow profits and create additional services from existing clients. These services include;

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Service and replacement sales services including lead generation, client contacts, equipment surveys for pricing, scopes of work required, contract closing and monitoring for renewals.

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Sales to service data correlation for close rates, marketing program evaluation with cost and performance analysis.

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Estimating projects from initial job meeting through bid opening

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Non-biased review of project estimates completed by others

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Project management from attending meetings to report status and scheduling update through complete management, reporting, scheduling, buy outs and job costing for billing as the project progresses.

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Job costing of on going projects for budget comparison, forecasting based on estimates compared to actual expenditures and cash flow reviews for remainder of project.

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Job costing of past projects to establish key indicators for future bidding including efficiency percentages, cost per man hour / man day, equipment & man power utilization along with mobilization and lost time factors.

These support tasks assist our clients to focus their time on generating revenue by applying time towards labor and material mobilizations and control tasks.  Contact Us to review your support needs to put you back in charge of your business.   

 

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Last modified: 09/06/10